Expert in providing outstanding customer service in an office, contact centre or charity environment you are ready for a new challenge. Saving our planet is as big a challenge as it gets. That’s what you could be doing as part of the world’s largest independent conservation organisation. You could help protect our world by joining our award-winning Supporter Operations team as a Supervisor and help ensure the team deliver inspiring and personalised conversations that keep people engaged with our work.
As an experienced champion of the customer experience, you will help to shape and build a team that supports our strategy. This will involve overseeing and mentoring our team of Specialists along with owning and collaborating on a number of key operational projects. You will also influence the delivering our operational service to make sure we continue to delight supporters. Whether deploying resources and identifying and improving training needs or resolving supporter issues you will play a vital role in the fight to protect nature. Critically we will look to you to continually drive efficiency, innovation and quality of processes and services delivered by the team to maximise supporter satisfaction and retention.
For this role, you will be an experienced specialist, or supervisor, with a passion for delivering outstanding customer service in an office, contact centre or charity environment. You will be comfortable talking to people by telephone, email, letter, live chat and social media as well as knowledgeable on how to deliver service levels that ensure supporter satisfaction, retention and loyalty. You will also understand complexities of compliance within a customer-facing environment, including GDPR, PCI DSS and vulnerable people. A leader by example, you will be results driven and possess outstanding interpersonal, influencing and communication skills.
If you are the sort of contact centre professional who can help us to exceed customer expectations, we would love to hear from you. Please visit our website via the link, complete the online registration and submit a copy of your up-to-date CV with the Supporting Statement highlighting what makes you a good fit for us.
Permanent, Part time considered with minimum criteria of 21 hours per week across 3 occasions Mon – Sat 8am to 8pm.
Every role at WWF is open to applications from all sections of society. We believe in the potential of everyone regardless of; sex, race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership, sexual orientation, gender identity, or any other aspect that makes you, well you. Here at WWF, we are committed to conscious inclusion that helps cultivate an ethos of belonging, connection and shared purpose. We believe that the more diverse we are the better we become; this brings us together and empowers us to develop, engage and inspire; and critically to help build a future where people can live in harmony with nature.
Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.
Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.
This is your opportunity to make a real difference through your communications career. Join the fight for your world with WWF and play your part in building a sustainable future.
WWF is looking for two highly skilled and organised communications specialists to support our high-impact private sector partnerships.
In this role, you will work across a portfolio of WWF’s corporate partnerships, providing communications support to ensure these collaborations have the desired impact for our world and enable WWF’s brand and message to engage new audiences in support of our wider mission.
This role would suit someone with experience in developing and delivering communications campaigns either with a commercial brand, a communications agency or an NGO.
WWF works in partnership with businesses to achieve our mission of building a future where people and nature thrive. Collaborating with some of the world’s leading companies, we’re accelerating sustainable business practices and engaging new audiences to join the fight for our world.
If you have the skills to help us achieve our mission, please visit our website via the link, complete the online registration and submit a copy of your up-to-date CV with the Supporting Statement highlighting what makes you a good fit for us.
We are looking for a Senior Communications Manager to drive a major campaign in the fight against climate change and nature loss, in collaboration with one of our household-name corporate partners. In this role, you will be at the centre of a high-profile campaign to engage a mass consumer audience and make a noise for ambitious government action.
You will lead the development and delivery of the campaign, collaborating with your counterparts at our partner company and coordinating with WWF’s comms delivery teams. You will also brief and manage the agencies supporting us on the campaign.
This role would suit someone with a proven track record in leading high-profile communications campaigns, either in-house with a major brand or at an agency.
This is an incredible opportunity to use your customer service skills or experience working in a supporter care role to do work that will make a difference to your world. Work that will save our planet. At the WWF we are stepping up to the fight for nature and we need you to help us coordinate legacy giving as a vital and growing income stream.
We are recognised as innovators in Individual marketing and Legacies and make wide use of a variety of channels to communicate with the public. As Legacy Engagement Coordinator you will be responsible for co-ordinating day-to-day support for our Legacy and In Memory team. This will include handling incoming post, emails and telephone calls as well as maintaining records and updating systems for our legacy pledgers and enquirers as well as, assisting with monitoring the in-memory tribute fund site. Critical, will be the ability to deliver excellent customer service standards that enhance our reputation and help maintain these key and vital supporter relationships to WWF. For this role you must have a background in customer service or supporter care and be used to dealing with the public face to face, by letter, email or telephone.
Highly organised, you will possess an eye for detail and be used to working with business systems and databases. Diplomatic and sensitive, you will have excellent communication and relationship building skills. You will be the type of person who can relate to people from a variety of backgrounds and be calm and collected with an understanding of dealing with the grief of others. You will also enjoy working as part of a team and are able to use your initiative when needed.
If you are passionate about the fight to save our natural world, we would love to hear from you Please click on the link and apply via our website by submitting a copy of your up-to-date CV and the Supporting Statement to highlight what makes you a good fit for us.
If you are a Business Analyst with a strong understanding of financial systems, their usage and how the data within them is mapped then this is a tremendous opportunity to use your skills to save our planet. There has never been a more important time to join the fight for our planet and as a Business Analyst for the world’s leading independent conservation organisation you can play a vital role in the battle for nature.
Join us and you will play a key role in reviewing the business processes and systems that form our current Financial eco-system as well as recommending improvements and efficiencies for a future state. This will include you carrying out an audit of current system processes and technologies, assessing flaws, identifying inconsistency, fit-for-purpose and potential solutions. You will work to understand requirements from internal and external stakeholders as well as data types and circulate findings and conclusions to stakeholders. You will also document and map business processes to identify requirements needed to deliver improved financial reporting and analysis. Vital, will be the ability to use your knowledge of marketplace trends to provide recommendations on replacing outdated systems for a more sophisticated solution that will better enable us to deliver our strategic goals.
As a Business Analyst, you will be expected to have strong business process and technology change expertise. This will include performing impact analysis and system audits. You will be used to developing an understanding of business strategy and user requirements and translating that into a written specification for a technological solution. Able to demonstrate a strong understanding of financial systems, their usage and how the data within them is mapped, you will have a logical, structured approach to problem-solving. As an effective business analyst, you will possess good relationship management and communication skills too.
If you are excited by the opportunity to review financial systems and recommend solutions for the world’s leading independent conservation organisation, we would love to hear from you. Please visit our website via the link, complete the online registration and submit a copy of your up-to-date CV with the Supporting Statement highlighting what makes you a good fit for us.
Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically
This is a fantastic opportunity for someone with good HR administration experience who enjoys delivering excellent levels of customer service to join us as a HR Services Coordinator and be part of a high performing team that has a big impact on the day-to-day work of the world's leading independent conservation organisation.
As HR Services Coordinator, you’ll play a part in the fight for our planet by ensuring that our HR team delivers a responsive service to our customers – the people who currently work for us and the ones that would like to! As the first point of contact for HR enquiries, you’ll help resolve queries and ensure our processes are administered efficiently. Critical will be your attention to detail so that all documents we send out, and our data integrity is of the highest standard. You will also support employee engagement and retention, by administering our employee benefits schemes and arranging training and well-being activities throughout the year. You will produce management information reports from the HR databases as requested too.
For this role you must have previous HR administration experience, including having worked with an online recruitment system. You will have used an HR database, preferably iTrent, and be proficient in MS Office. You will also possess well-developed communication, relationship building and team working skills. You will have an eye for detail, a high level of confidentiality and be good at prioritising your workload too.
If you have the expertise to be part of a team that delivers a value-added HR service that consistently goes beyond expectations, we would love to hear from you. Please visit our website via the link and submit a copy of your up-to-date CV and the Supporting Statement to highlight what makes you a good fit for us.
Every role at WWF is open to applications from all sections of society. We believe in the potential of everyone regardless of; sex, race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership, sexual orientation, gender identity, or any other aspect that makes you, well you. Here at WWF we’re committed to conscious inclusion that helps cultivate an ethos of belonging, connection and shared purpose. We believe that the more diverse we are the better we become; this brings us together and empowers us to develop, engage and inspire; and critically to help build a future where people can live in harmony with nature.
Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We’re looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.